Returns & Refunds

Thanks for shopping at Selrox. We take great pride in the quality of our products. If you are not entirely satisfied with your purchase, we're here to help.

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Please review our policy details below regarding culinary items and damaged shipments.

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Culinary Salts Policy (Strictly Non-Returnable)

Due to regulatory standards and food safety contamination risks, all sales of culinary salts are final. We cannot accept returns or offer exchanges on any food products.

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Damaged or Defective Items

If your order arrives in a damaged or defective condition, we will work to resolve the issue. You must notify us within 48 hours of delivery and provide:

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• Clear photos of the damaged product.

• Proof of delivery (e.g., tracking details).

 

Note on Damage Claims: All claims are subject to the shipping carrier’s investigation, policies, and processing timelines. If approved, your resolution may include a replacement (subject to availability) or compensation as determined by the carrier.

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Refunds

Once we receive your returned item, we will inspect it and notify you of its receipt. We will immediately update you on the status of your refund after the inspection is complete.

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If your return is approved, we will initiate a refund to your credit card (or the original payment method). You will receive the credit within a certain number of days, depending on your card issuer's policies.

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Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

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Contact Us

If you have any questions on how to return your item to us, please reach out to our team at office@selrox.com.